Payments, Shipping and Returns

WE SHIP WORLDWIDE – LEARN MORE BELOW

MOTARASU ApS
Kilholmvej 31
2720 Vanloese
Denmark
CVR: 39444755

WANT TO MAKE A PURCHASE?
When purchasing a product on motarasu.com you will receive an e-mail confirmation. Please note that the order is not accepted until we have double checked that the requested product is in stock. After this you will receive a final order and shipping confirmation. The money will be drawn on your card when we ship the order.

PAYMENT
At motarasu.com you can pay with VisaDankort, Visa, Visa Electron, Mastercard, MobilePay.

NEED HELP?
Please contact our webshop on phone number +45 50 53 52 83 Mon – Thurs at 9 AM – 3 PM / Friday 8 AM – 12 (noon) or send us an e-mail: netshop@motarasu.com

SHIPMENT

EU

Denmark
Introduction campaign: Free shipping on all interior and furniture orders valid until 31.12.2021 

Hereafter the following applies:

For all orders up until 499 DKK, shipping costs of 30 DKK applies
Free shipping for all orders above 499 DKK

Sweden, Germany
For all orders up until 149 Euro, shipping costs of 12 Euro applies
Free shipping for all orders above 149 Euro

Finland, Ireland, Italy, Belgium, France, Austria, The Netherlands, Luxembourg, Czech Republic, Poland, Estonia, Latvia, Lithuania
For all orders up until 149 Euro, shipping costs of 15 Euro applies
Free shipping for all orders above 149 Euro

Spain, Portugal, Slovenia, Slovakia, Hungary, Croatia, Rumania, Bulgaria
For all orders up until 149 Euro, shipping costs of 19 Euro applies
Free shipping for all orders above 149 Euro

Greece, Cyprus, Malta
For all orders, shipping costs of 40 Euro applies

OUTSIDE OF EU

Britain, Norway, Switzerland
For all orders up until 149 Euro ex. VAT, shipping costs of 19 Euro applies
Free shipping for all orders above 149 Euro ex. VAT

Japan, South Korea
Interior items (including REFLEX stool): for all orders, shipping costs of 25 Euro applies
FLOAT chair: for all orders shipping costs of 200 Euro applies
JUNDO daybed: for all orders shipping costs of 500 Euro applies

US, Canada, Australia, New Zealand, Hong Kong, Singapore, United Arab Emirates, India
Interior items (including REFLEX stool): for all orders, shipping costs of 29 Euro applies
FLOAT chair: for all orders shipping costs of 200 Euro applies
JUNDO daybed: for all orders shipping costs of 500 Euro applies

Rest of the world
For all other countries, a freight cost will be calculated based on the specific order. You can place your order in the webshop and we will reserve the amount and thereafter write to you with an invoice for the freight cost. We will finalize your order once the freight cost is received. You will have the option of cancelling your order by email to netshop@motarasu.com and not to pay the freight costs. We will then cancel the order without charging your credit card.

For any questions please write to us at netshop@motarasu.com.

EXPECTED TIME OF DELIVERY

Interior

Denmark: 2-4 working days
Europe: 4-8 working days
Rest of the world: 8-12 working days

Furniture

FLOAT chair and REFLEX stool 2 weeks. JUNDO daybed, HOKORE pendant, SEN lamps 6-8 weeks

Please note: Due to the Corona situation, delivery delays may occur.

TAXES
If you order from a country, which is a member of the EU you pay Danish VAT but no customs duty in accordance with the rules of free movement of goods. If you order from a country outside of the EU the Danish VAT is deducted at checkout, however local taxes and duties in your country may be added upon receival, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the shipment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.

COLOURS
Colours shown on screen might differ to some extent from colours on the actual object, so we cannot guarantee a colour match.  Also the natural material used may differentiate in appearance from object to object.

RETURN POLICY
Articles bought on motarasu.com are fully returnable and refundable within 30 days upon receipt. If you want to return an item, please let us know within 14 days upon arrival by sending an email to netshop@motarasu.com together with a copy of the receipt. Please explain which articles you wish to return, and please return the item within 14 days after letting us know. Note that the right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. The goods must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item.
Please note that you are responsible for the goods until we receive them and that you have to cover the return costs. If an item is broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.

REFUND
When we receive your parcel and the items are approved we will return the order amount to your account.

WANT TO RETURN A PARCEL?
If you need to return a parcel, please return it to:

Instrumeter A/S
C/O MOTARASU
Toftebakken 7
3460 Birkerød
DENMARK

WANT TO RETURN A GIFT?
If you have received a gift bought from motarasu.com and you wish to return the product please note that the item cost will be returned to the buyers account

DAMAGED PARCELS?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we  .  , which have been damaged in transit. We will kindly replace the item or return the cost of the item if no longer in stock. Once we hear from you, we will try to track your parcel. If not tracked within 14 days, we will forward a new parcel without cost.

COMPLAINTS? (WE HOPE NOT)
We all hope you are satisfied – if not, please contact our webshop on phone number +45 50 53 52 83 Mon – Thurs at 9 AM – 3 PM / Friday at 8 AM – 12 (noon) or send us an email: netshop@motarasu.com.

WARRANTY
Under the Danish Sale of Goods Act, a 2-year warranty is granted for the product. The warranty covers errors in material and/or production.

When you shop with us as a consumer on motarasu.com, you have a right of 24 months warranty. If your complaint is justified, it means that you can either get the item repaired, exchanged, get the money back or a discount in price, depending on the specific situation. You must inform within a reasonable time that you have discovered the error. If you advertise within two months after the error has been discovered, the complaint is timely.

If your claim is warranted, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging and remember to receive a receipt for shipping so that we can refund your shipping costs.

The item should be sent to:

Instrumeter A/S
C/O MOTARASU
Toftebakken 7
3460 Birkerød
DENMARK

When you return the item, please provide a detailed description of the problem and send us a mail at netshop@motarasu.com. Returns will not be accepted as Cash/Collect on Delivery (COD).

Terms and Conditions

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with https://www.motarasu.com website (the “Service”) operated by Motarasu (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

PURCHASES
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

AVAILABILITY, ERRORS AND INACCURACIES
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

CONTESTS, SWEEPSTAKES AND PROMOTIONS
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

INTELLECTUAL PROPERTY
The Service and its original content, features and functionality are and will remain the exclusive property of Motarasu and its licensors. The Service is protected by copyright, trademark, and other laws of both Denmark and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Motarasu.

LINKS TO OTHER WEBSITES
Our Service may contain links to third-party web sites or services that are not owned or controlled by Motarasu.

Motarasu has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Motarasu shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

LIMITATION OF LIABILITY
In no event shall Motarasu, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

DISCLAIMER
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Motarasu its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

CONTACT US
If you have any questions about these Terms, please contact us.