Shipping

We ship worldwide

MOTARASU ApS
Kilholmvej 31
2720 Vanloese
Denmark
CVR: 39444755

Want to make a purchase?

When purchasing a product on motarasu.com you will receive an e-mail confirmation. Please note that the order is not accepted until we have double checked that the requested product is in stock. After this you will receive a final order and shipping confirmation. The money will be drawn on your card when we ship the order.

Payment

At motarasu.com you can pay with VisaDankort, Visa, Visa Electron, Mastercard, MobilePay.

Need help?

Please contact our webshop on phone number +45 50 53 52 83 Mon – Thurs at 9 AM – 3 PM / Friday 8 AM – 12 (noon) or send us an e-mail: netshop@motarasu.com

Shipment

Denmark
For all orders up until 499 DKK, shipping costs of 30 DKK applies
Free shipping for all orders above 499 DKK

Sweden, Germany
For all orders up until 149 Euro, shipping costs of 12 Euro applies
Free shipping for all orders above 149 Euro

Finland, Ireland, Italy, Belgium, France, Austria, The Netherlands, Luxembourg, Czech Republic, Poland, Estonia, Latvia, Lithuania
For all orders up until 149 Euro, shipping costs of 15 Euro applies
Free shipping for all orders above 149 Euro

Spain, Portugal, Slovenia, Slovakia, Hungary, Croatia, Rumania, Bulgaria
For all orders up until 149 Euro, shipping costs of 19 Euro applies
Free shipping for all orders above 149 Euro

Greece, Cyprus, Malta
For all orders, shipping costs of 40 Euro applies

Outside of EU

Britain, Norway, Switzerland
For all orders up until 149 Euro ex. VAT, shipping costs of 19 Euro applies
Free shipping for all orders above 149 Euro ex. VAT

Japan, South Korea
Interior items (including REFLEX stool): for all orders, shipping costs of 25 Euro applies
FLOAT chair: for all orders shipping costs of 200 Euro applies
JUNDO daybed: for all orders shipping costs of 500 Euro applies

US, Canada, Australia, New Zealand, Hong Kong, Singapore, United Arab Emirates, India
Interior items (including REFLEX stool): for all orders, shipping costs of 29 Euro applies
FLOAT chair: for all orders shipping costs of 200 Euro applies
JUNDO daybed: for all orders shipping costs of 500 Euro applies

Rest of the world
For all other countries, a freight cost will be calculated based on the specific order. You can place your order in the webshop and we will reserve the amount and thereafter write to you with an invoice for the freight cost. We will finalize your order once the freight cost is received. You will have the option of cancelling your order by email to netshop@motarasu.com and not to pay the freight costs. We will then cancel the order without charging your credit card.

For any questions please write to us at netshop@motarasu.com.

Expected time of delivery

Interior

Denmark: 2-4 working days
Europe: 4-8 working days
Rest of the world: 8-12 working days

Furniture

FLOAT chair and REFLEX stool 2 weeks. JUNDO daybed, HOKORE pendant, SEN lamps 6-8 weeks

Please note: Due to the Corona situation, delivery delays may occur.

Taxes

If you order from a country, which is a member of the EU you pay Danish VAT but no customs duty in accordance with the rules of free movement of goods. If you order from a country outside of the EU the Danish VAT is deducted at checkout, however local taxes and duties in your country may be added upon receival, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the shipment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.

Colors

Colours shown on screen might differ to some extent from colours on the actual object, so we cannot guarantee a colour match. Also the natural material used may differentiate in appearance from object to object.

Return policy

Articles bought on motarasu.com are fully returnable and refundable within 30 days upon receipt. If you want to return an item, please let us know within 14 days upon arrival by sending an email to netshop@motarasu.com together with a copy of the receipt. Please explain which articles you wish to return, and please return the item within 14 days after letting us know. Note that the right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. The goods must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item.
Please note that you are responsible for the goods until we receive them and that you have to cover the return costs. If an item is broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.

Refund

When we receive your parcel and the items are approved we will return the order amount to your account.

Want to return a parcel?

If you need to return a parcel, please return it to:

Instrumeter A/S
C/O MOTARASU
Toftebakken 7
3460 Birkerød
DENMARK

Want to return a gift?

If you have received a gift bought from motarasu.com and you wish to return the product please note that the item cost will be returned to the buyers account

Damaged parcels?

The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we . , which have been damaged in transit. We will kindly replace the item or return the cost of the item if no longer in stock. Once we hear from you, we will try to track your parcel. If not tracked within 14 days, we will forward a new parcel without cost.

Complaints? (We hope not)

We all hope you are satisfied – if not, please contact our webshop on phone number +45 50 53 52 83 Mon – Thurs at 9 AM – 3 PM / Friday at 8 AM – 12 (noon) or send us an email: netshop@motarasu.com.

Warranty

Under the Danish Sale of Goods Act, a 2-year warranty is granted for the product. The warranty covers errors in material and/or production.

When you shop with us as a consumer on motarasu.com, you have a right of 24 months warranty. If your complaint is justified, it means that you can either get the item repaired, exchanged, get the money back or a discount in price, depending on the specific situation. You must inform within a reasonable time that you have discovered the error. If you advertise within two months after the error has been discovered, the complaint is timely.

If your claim is warranted, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging and remember to receive a receipt for shipping so that we can refund your shipping costs.

The item should be sent to: